DXC Technology Help Desk Technician for HealthCare in Isabela, Puerto Rico
Provides level 1 technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
Essential Job Functions
Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
High school diploma or G.E.D.
One or more years of technical training in computer support preferred
Zero or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-related problems
Experience with company escalation policy
Interpersonal skills to interact with customers and team members
Organization skills to balance and prioritize work
Analytical and problem solving skills
Ability to work in a team environment
May require shift work
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities