DXC Technology Help Desk Technician for HealthCare in Isabela, Puerto Rico

Job Description:

Summary

Provides level 1 technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.

Essential Job Functions

  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.

  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.

  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • High school diploma or G.E.D.

  • One or more years of technical training in computer support preferred

  • Zero or more years of technical or customer support experience

  • Experience working with company products and operating systems

  • Experience with solving computer-related problems

  • Experience with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members

  • Communications skills

  • Organization skills to balance and prioritize work

  • Analytical and problem solving skills

  • Ability to work in a team environment

Work Environment

  • Office environment

  • May require shift work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities